搜索
购物
Frequently asked questions
FAQ MENU
  • 1. Why won't the power bank charge my phone when connected?关闭
     Make sure the power bank has enough battery and the cable is properly connected. If it still doesn't work, try a different cable or device. Some devices may require you to reconnect the cable or activate output manually.
  • 2. Why does the power bank take a long time to recharge?关闭
    Recharging speed depends on the input power, charger, and cable specifications. For faster charging, use a charger and cable that support the required fast charging protocol.
  • 3. Why does my power bank charge my phone fewer times than expected?关闭
    The rated capacity refers to the internal battery capacity. During charging, some energy is lost during voltage conversion, so the actual number of charges may vary depending on your phone's battery capacity, charging efficiency, and usage condition
  • 4. Can the power bank charge itself and my phone at the same time?关闭
    Some models support pass-through charging. Please refer to the product specifications for details. For the best charging performance, we recommend fully charging the power bank before charging other devices.
  • 5. Is it normal for the power bank to get warm while charging?关闭
    It is normal for a power bank to generate some heat during charging, especially during fast charging. If you notice excessive heat, unusual odors, or deformation, stop using it immediately.

  • 6. Does using a phone case affect magnetic charging?关闭
    The material and thickness of your phone case may affect magnetic adhesion. We recommend using a MagSafe-compatible case for a more secure attachment and a better wireless charging experience.
  • 7. Can I use a magnetic power bank with a phone that does not support MagSafe?关闭
    Yes. Phones that support wireless charging can use magnetic charging with a compatible magnetic ring accessory. Phones without wireless charging support can still be charged via the USB port.
  • 8. Is the power bank compatible with my phone?关闭
    Mcdodo power banks are compatible with most USB-C devices, including iPhones, Android phones, and tablets. Fast charging performance depends on your device's supported charging protocols and power requirements.
  • 9. How should I store the power bank if I won't be using it for a long time?关闭
    We recommend storing it at approximately 50% charge and checking the battery level every 3 months. Avoid letting it fully discharge over extended periods to maintain optimal battery health.
  • 10. Can the power bank charge a laptop?关闭
    Power banks with USB-C PD output can charge compatible laptops that support USB-C charging. Charging performance depends on the laptop's power requirements, supported protocols, and the cable used.
    ·  45W+: Some tablets and lightweight devices 
    ·  65W+: Many thin-and-light laptops 
    ·  100W+: Higher-power laptops

  • 11. Why does the power bank stop charging automatically?关闭
    The power bank is equipped with smart protection features. It may automatically stop output when the device is fully charged, the connection is unstable, or protection is triggered due to abnormal conditions. Reconnect the device or try a different cable to resume charging.
Stay informed with our newsletter.
Terms of Use Privacy Policy © 2024 Mcdodo Official
United States